Privacy Policy

seraphilyra Financial Planning is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and financial planning services. We comply with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

Information We Collect

We collect information necessary to provide our financial planning consultation services and improve your experience:

• • Contact details including name, email address, phone number, and postal address
• • Financial information relevant to planning consultations, including income, assets, and financial goals
• • Communication records from consultations, emails, and service interactions
• • Website usage data, including pages visited, time spent, and technical information like IP address and browser type

How We Use Your Information

We use your personal information for legitimate business purposes related to our financial planning services:

• • Providing personalized financial planning consultations and ongoing support services
• • Communicating about your account, appointments, and relevant financial planning matters
• • Improving our services based on feedback and usage patterns
• • Complying with legal obligations and regulatory requirements for financial services

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on: We process your data on the basis of consent for marketing communications and legitimate interest for service delivery and regulatory compliance.

How We Share Information

We maintain strict confidentiality but may share information in limited circumstances:

• • With trusted service providers who assist in delivering our services, subject to confidentiality agreements
• • When required by law, court order, or regulatory authority
• • With your explicit consent for specific purposes you've authorized

Data Security

We implement robust security measures to protect your personal information, including encrypted data transmission, secure storage systems, and access controls. Our team receives regular privacy training, and we conduct periodic security reviews. However, no internet transmission is completely secure, so we encourage you to protect your account credentials and contact us immediately if you suspect unauthorized access.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

• • Right to access your personal information and request copies of data we hold about you
• • Right to correct inaccurate or incomplete personal information
• • Right to request deletion of your personal information in certain circumstances
• • Right to receive your personal information in a portable format
• • Right to object to certain types of data processing
• • Right to withdraw consent for marketing communications at any time

Cookies and Website Analytics

We use cookies and similar technologies to enhance your website experience and analyze usage patterns. Our Cookie Policy provides detailed information about the types of cookies we use and how to manage your preferences. You can control cookie settings through your browser or our preference center. Cookie Policy

Data Retention

We retain personal information only as long as necessary for providing services and meeting legal obligations. Financial planning records are typically maintained for seven years in accordance with Australian business record requirements. Marketing communication data is retained until you opt out or we determine it's no longer relevant.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we've collected information from a child without parental consent, we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through website notices or direct email communication. We encourage you to review this policy periodically to stay informed about our privacy practices.

Contact Information

If you have questions about this Privacy Policy, need assistance with your privacy rights, or want to update your information preferences, please contact us:

Last updated: September 27, 2025